Persuasive Visual Presentation of Prescriptive Business Processes

نویسندگان

چکیده

Abstract Prescriptive process monitoring methods recommend interventions during the execution of a case that, if followed, can improve performance. Research on prescriptive so far has focused mainly improving underlying algorithms and providing suitable explanations for recommendations. Empirical works indicate, though, that workers often do not follow recommendations even they understand them. Drawing inspiration from field persuasive technology, we developed evaluated visualization nudges towards accepting recommendation, following design science approach. Our evaluation points feasibility provides insights into how users perceive different elements, thus basis future systems.

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ژورنال

عنوان ژورنال: Lecture notes in business information processing

سال: 2023

ISSN: ['1865-1348', '1865-1356']

DOI: https://doi.org/10.1007/978-3-031-33080-3_24